1. What happens after I place my order?
So happy you found something you love! We ship orders within 3 business days. You’ll receive a notification once your order has been shipped, including a tracking code if applicable.
If you’ve placed a larger order or we need a bit more time to create your items, we’ll let you know.

2. The item I want is sold out — what now?
Because we work in small batches, items (or parts of them) may sell out. Most products are restocked, so feel free to check back later.
Want to be sure? Send us an email or DM on Instagram and we’ll keep you updated.

3. Can I exchange or return items?
You can return your order within 14 days of receiving it. Return shipping costs are at your own expense.
Please note: earrings cannot be returned due to hygiene reasons.

4. Do you offer custom orders?
Small adjustments (like making a necklace longer or shorter) are often possible and can be noted at checkout.
For different colors or custom ideas, feel free to send us an email or DM — we’re happy to think along with you.

5. Do you offer B2B / wholesale options?
Are you a retailer? Feel free to reach out to explore what we can do for each other.
You can contact us via the website’s contact form or send us a DM on Instagram (@studiofimeau).